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Welcome to Mohd. We deliver worldwide. Please confirm or alternatively change your country.

FAQ - Frequently Asked Questions

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Mohd is a trademark of Mollura & C. SPA.

We have been dealing with furniture design since 1968, to offer you the best items signed by the most renowned Italian and international brands, while always paying attention to emerging designers and the most interesting latest news. To know more about Mohd visit www.mohd.it

In this section you will find answers to frequently asked questions.

For further information please call our customer service at the number +39 090 6258945 or send an email to [email protected].

 

 

1. Are the products sold on Mohd originals?

2. I am unable to find a product on your site, who can I contact?

3. Are your products covered by a guarantee?

4. I would like to discuss my design requirements, who can I contact?

5. May I request a personalised quotation?

6. How do I place an order?

7. What payment options are available?

8. I am unable to find my country among those available for shipping, what should I do?

9. May I request delivery to a specific floor and assembly services?

10. If I have different sized products in my basket, can I request different delivery methods?

11. What are the shipping times and costs in UK?

12. How much will the duties and taxes be for my International delivery?

13. How can I track the status of my order?

14. Do you offer white-glove service?

15. May I cancel an order or return a product?

16. If a product is damaged or defective what should I do?

17. Apart from the online shop do you have a showroom?

 

 

 

1. Are the products sold on Mohd originals?

With over 50 years of experience, Mohd is a point of reference for lovers of design and sector professionals alike. At Mohd you will only find the best international design brands with all products exclusively and directly sourced from the original manufacturers.

 

 

 

2. I am unable to find a product on your site, who can I contact?

Our product catalogue is constantly being updated offering an ever expanding selection of furniture, lighting and design accessories. Mohd can supply any product produced by our partner brands , and if you are unable to find the item you are looking for on our website please contact us and we will be happy to speak to you in more detail about your specific request.

 

 

 

3. Are your products covered by a guarantee?

All products purchased on Mohd UK are coveredby a 24 months warranty against defects of compliance from the date of delivery. More information is available on the Warranty and Claims .

 

 

 

4. I need a consultancy to design a space, who can I contact?

 

Since 1968 we have been designing and furnishing exclusive spaces in collaboration with our team of interior designers and the best international design brands. From space planning to the choice of furniture, our expertise extends to all types of projects including walk-in wardrobes, kitchens, bathrooms and bespoke systems. Discover all our Design Services or Book an Appointment.

 

 

 

5. Can I request a personal quotation?

For all types of requirements from home or office designs to larger commercial projects such as hotels, should you wish to receive an ad hoc quotation you can request it here and one of our consultants will contact you to discuss your plans.

 

 

 

6. How do I place an order?

Be inspired by our product selections, explore the most exclusive brands and fall in love with the best international designers. When you decide to purchase online with Mohd the process couldn’t be simpler:

 

  • • Add items to your basket using the appropriate button and once you have completed your selection, go to the summary page from the View Basket button;
  • • Check that the items and quantities are correct, if you have a coupon or gift card, enter the code to apply the discount. Once this is completed, go to Shipping;
  • • On the Shipping page, enter your email address, shipping and billing information, select the shipping method amongst those available and go to Payment;
  • • On the Payment page, select the payment method you prefer among those listed.

 

Once you have completed the payment using your selected method you will reach the Thank You Page containing information about your order. You will receive a confirmation email with all your order details to the address you provided and you can track the status of your order at any time from the MyOrder.

 

 

 

7. What payment options are available?

You can pay for your order with these methods:

 

  • • Credit Card
  • • Alipay
  • • PayPal
  • • Amazon Pay
  • • Bank Transfer*

 

* Visit the Payment Methods page.

 

 

 

8. I am unable to find my country among those available for shipping, what should I do?

We deliver worldwide and carefully monitor the packaging and operational management process to ensure optimal delivery of your products. In order to select the shipping country please go to the Ship To section at the bottom of the page. We recommend that you select your shipping country before adding items to your cart. If your country is not listed, please contact us and we will be happy to assist you.

 

 

 

9. May I request delivery to a specific floor and assembly services?

Mohd offers an assembly service for special furniture such as kitchens, cabinets or any other products that require assembly. For some of these products the information on rates and conditions are shown directly on the product page and at the time of checkout. If the specific floor delivery and / or assembly services are not provided, you may still send a request for either of these services by contacting our Customer Service team who will provide a quotation based on the type of product and accessibility. In some geographical areas the service is not yet available.

 

 

 

10. If I have different sized products in my basket, can I request different delivery methods?

Products purchased in the same order are generally shipped together. However, depending on your needs, it is possible to arrange separate shipments. If you have ordered some items of various sizes, you can choose to ship the larger ones by sea cargo (recommended choice) and the smaller ones by air (faster choice). To do so, you can proceed with two different orders or contact our Customer Service .

 

 

 

11. What are the shipping timescales and costs in UK?

All information regarding rates and conditions are shown directly on the product sheet and at checkout. To calculate the delivery times of an item, it is necessary to add the estimated days for shipping by standard courier or specialized courier to the average availability time indicated in the product sheet.

 

Standard shipping takes place at street level. Shipping is carried out by express couriers such as DHL, UPS or FEDEX, in UK delivery takes 2-6 business days and is free for orders over £250 for Accessories, Kitchen Accessories and Lighting products; for orders over £330 for Furniture products.

 

Please note, the spending threshold for obtaining free standard shipping on the previously detailed product categories may vary based on the exchange rate in force. Standard shipping may not be free for very large orders or for smaller islands and remote areas. Any additional fees will be disclosed during checkout.

 

In the case of large orders, in particular concerning fragile products, or if the delivery service to the floor and / or assembly is provided, the shipment is carried out by specialized couriers with variable times and costs related to the volume and exact destination of the goods. In UK it normally takes 10-15 working days from the order date, and it may take additional time (approximately 2 or 3 days) if the product is very fragile including marble tables, large mirrors or other items that require special care since Mohd will provide the most correct customized packaging.

 

Please note the floor delivery and assembly service may not be available in some geographical areas. If you wish to request this please contact our Customer Service team.

 

 

 

12. How much will the duties and taxes be for my International delivery?

Each country has its own percentage rate; this information can be found at your local customs office. You are solely responsible for paying these fees. Following Brexit UK customers are not charged additional fees associated with customs duties and VAT. Therefore, UK customers will only pay the price displayed at the end of the checkout process. Mohd will then settle the payment if any additional fees are due. In light of the revised rules regarding customs procedures and alignment between shipping partners in the UK, items may experience shipping delays.

 

For more information visit the Shipping page or contact our Customer Service .

 

 

 

13. How can I track the status of my order?

To track the status of your order go to MyOrder and enter your e-mail address and order number.

 

 

 

14. Do you offer white-glove service?

Yes, but only on request. Contact our Customer Service , our team will help you get the service you need.

 

 

 

15. May I cancel an order or return a product?

Orders may be canceled within 24 hours from the moment of confirmation. If you wish to return a product this can be done within 14 days of the order being received. In case of a return you may choose to receive a refund, to change the product or to receive a gift card that can be spent within a year in our online shop or in one of our showrooms. Find out how on the Returns page.

 

Please note, that made to measure, personalised or perishable products are excluded from the right of withdrawal.

 

 

 

16. If a product is damaged or defective what should I do?

Upon receipt of the order, if an item has been damaged, we recommend that you do not accept the damaged goods or alternatively that you sign the delivery note detailing "damaged / broken product" with a short description of the damage found. Please notify both the carrier and our Customer Service team immediately of the damage in writing within 5 days of receipt by sending an email to [email protected]. More details are available on the Warranty and Claims page.

 

 

 

17. Apart from the online shop do you have a showroom?

Aside from our comprehensive online shop we also have showrooms in Milan, Catania and Messina. For inspiration and advice from our interior designers, Book an appointment, and we will guide you through an innovative experience to discover the most exclusive international brands. Our addresses are below:

 

Mohd Milano | Via Filippo Turati, 3 - Milan

Mohd Officina Milano | Via Mauro Macchi, 82 - Milano

Mohd Messina | S.S. 114 - 6,400 Km - Tremestieri (ME)

Mohd Catania | Viale Africa, 50 - Catania

Franca Mollura | Via XXIV Maggio, 96/161 - Messina