Shipping and White Glove Service in USA
Mohd delivers regularly in the USA and offers different type of options and services, from standard delivery to inside delivery and installation too.
The standard delivery is door to door, at ground floor, to street level and is made by Express couriers as DHL, UPS or FEDEX and it takes about 4-7 working days for the delivery worldwide and, once the product is shipped, the client will receive the tracking number to follow the shipment progress.
In case of bulky order and/or fragile products, the shipping is made by specialized couriers and the delivery time can change based on size and exact destination of the order and anyway, it takes normally around 10-12 working days once the order is placed and can take some days more, if there are very fragile products, such as Marbles tables, Big mirrors or, everything needing a special care. In these cases, Mohd will take care to make the right wooden crate and, for this reason, the delivery time can require some more days, normally 2 or 3 days.
Please note that delivery dates do not include holidays and extended holidays. For out of stock products, waiting times do not include days from August 1 to August 27, while for in stock products shipments occur regularly with the exception of 14/15/16 August.
Floor delivery and haul away of debris
In addition, Mohd offers installation. You can ask for an extra assembly service, extended also to special furniture, such as kitchens and wardrobes. In our website, you can check if this service is available in the product’s description and, if not, it can always be arranged through our Customer Service, by calling +39.090.6258945 or sending an email to [email protected].
Delivery time: how to calculate it?
Depending on the size and the destination of the order, the delivery time may vary. Once the order is placed, the average availability time of each item is indicated in the product description section.
For the calculation of the delivery time, is necessary to add to the average availability time the estimated shipment days with a standard courier or specialized courier, based on the destination and the size of the order.
For example, a product not indicated as in-stock, with a 2-3 weeks availability time, will be in our logistics within a maximum of 3 weeks from the order confirmation. Once the product has been stocked in our warehouses, standard shipping time will be calculated with expected delivery within 5 working days.
Products purchased in the same order are usually shipped all together. However, depending on the customer’s need, it is possible to arrange separate shipping by contacting our Customer Service, by calling +39.090.6258945 or sending an email to [email protected].
Please note that, if possible, in-stock products will be delivered the very same day of your order; the other items will be sent out as soon as they are delivered to our warehouse.
We also provide ship transport by sea cargo for voluminous packages. The estimated delivery time is about 2-4 weeks and may vary according to destination.
Delivery cost, duties and taxes
The final cost in the checkout process includes standard shipping to your address. With regard to custom duties and local taxes (VAT), customers will have to pay them prior to the delivery of their package or at the time of the delivery.
Damage in transit
By providing worldwide deliveries, Mohd is aware of the packaging and operational management operations needed to guarantee a smooth delivery of products. However, damages in transit can happen, so we ask you to please check the products very carefully.
- ● What to do in case some product(s) got damaged in transit?
Upon receiving the order, if it has been damaged, we recommend you to not accept the damaged goods or sign the delivery slip with the note "product damaged/broken".
Please inform the carrier as well as our Customer Service immediately in written form about the damages within 4 days upon receipt. You can write an email to [email protected].
- ● What to do if you have accepted the damaged goods?
In this case, we kindly ask you to send us an email with your invoice number and pictures of the damage so that we can send a damage report for our insurance. At the same time, we will arrange the return of the goods with you.
Alternative dispute resolution
Since 15 February 2016 a new online platform launched by the European Commission is available to help consumers and traders solve online disputes over both domestic and cross-border online purchases. To access the Online Dispute Resolution (ODR) platform click on the following link: www.ec.europa.eu/consumers/odr
Pick up from out warehouse
In addition, pickup service at the warehouse is available. In this case, it will be the customers’ care to arrange the shipping, while Mohd will assist with the administrative formalities and documentation.