Shipping

Shipping to Italy

Mohd regularly delivers throughout Italy, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Italy, standard shipping requires 3-4 working days from the actual availability of the products and is free of charge for orders exceeding €190, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Spain

Mohd regularly delivers throughout Spain, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Spain, standard shipping requires 6-7 working days from the actual availability of the products and is free of charge for orders exceeding €290, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking"".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected]."

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Europe

Mohd regularly delivers throughout Europe, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Europe, standard shipping requires 5-10 working days from the actual availability of the products.

Standard Shipping is free in many European countries for orders exceeding €290. For the remaining destinations, the eligibility criteria for enjoying free shipping may vary and the service may not be offered free of charge, depending on the destination country.

For more information, please contact our Customer Service at +39 0239195096 or send an email to [email protected].

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 8-16 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Home delivery and packaging disposal

"For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

"Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: ""Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Switzerland

Mohd regularly delivers throughout Switzerland, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Switzerland, standard shipping requires 8-9 working days from the actual availability of the products and is free of charge for orders exceeding € 380, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

EUR 1 Certificate

The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. Mohd provides the necessary documentation to ensure seamless access to these advantages.

For further information, please contact our Customer Service at +39 0239195096 or send an e-mail to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 8.1%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: ""Goods accepted subject to checking"".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to France

Mohd regularly delivers throughout France, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In France, standard shipping requires 5-6 working days from the actual availability of the products and is free of charge for orders exceeding €290, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: ""Goods accepted subject to checking"".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Germany

Mohd regularly delivers throughout Germany, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Germany, standard shipping requires 5-6 working days from the actual availability of the products and is free of charge for orders exceeding €290, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Belgium

Mohd regularly delivers throughout Belgium, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Belgium, standard shipping requires 5-6 working days from the actual availability of the products and is free of charge for orders exceeding €290, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access."

Home delivery and packaging disposal

"For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected]."

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: ""Goods accepted subject to checking"".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to the United Kingdom

Mohd regularly delivers throughout the United Kingdom, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In the United Kingdom, standard shipping requires 6-9 working days from the actual availability of the products and is free of charge for orders exceeding £350, with a few exceptions for particularly bulky items or deliveries to remote areas.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

United Kingdom: Brexit, no problem!

Despite Brexit, UK customers won't face additional charges for customs clearance. Mohd will cover the expenses associated with customs operations, including customs duties, with VAT already included in the total at checkout. Mohd is UK VAT registered and possesses the necessary authorizations for faster customs clearance compared to traders lacking these credentials.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: ""Goods accepted subject to checking"".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to the United States

Mohd regularly delivers throughout the United States, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In the United States, standard shipping requires 5-10 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 25-40 days depending on the destination (e.g. NY: 20-25 days / MIA 25-30 days / California 35-40 days / Texas 35-40 days).

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

Mohd will provide the necessary documentation for the customs clearance process and will also handle related operations. Unless explicitly agreed upon in writing, any local duties or taxes remain excluded from the order value. For further details, please contact our Customer Service team at +39 0239195096 or email us at [email protected].

White Gloves & Assembly Service

For bulky shipments or those containing particularly fragile items, Mohd provides specialized floor delivery services, including White Gloves and Assembly Service. These services cover assembly, professional installation, furniture placement, and packaging disposal. They are available upon request for an additional fee, calculated based on the specifics of your order.

For further details, please contact our Customer Service team at +39 0239195096 or email us at [email protected].

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to the rest of the world

Mohd regularly delivers worldwide, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In many destinations around the world, standard shipping requires 6-12 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 40 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

EUR 1 Certificate

The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. Mohd provides the necessary documentation to ensure seamless access to these advantages.

For further information, please contact our Customer Service at +39 0239195096 or send an e-mail to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment.

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

For further information, contact our Customer Service at +39 0239195096 or send an email to [email protected]. By reaching out to our Customer Service, the buyer can opt to pay customs clearance costs through Mohd. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to South Korea

Mohd regularly delivers throughout South Korea, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In South Korea, standard shipping requires 8-11 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-40 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Free Trade Agreement (FTA)

Mohd holds an FTA certificate, enabling the purchase of products of European origin in South Korea without incurring customs duties.

For further information, contact our Customer Service at +39 0239195096 or send an email to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 10%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Canada

Mohd regularly delivers throughout Canada, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Canada, standard shipping requires 5-10 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 25-30 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Comprehensive Economic and Trade Agreement (CETA)

Mohd holds a customs authorization that makes it possible to benefit from CETA, a trade agreement between the European Union and Canada which facilitates streamlined customs procedures and grants access to significantly lower rates.

For further information, contact our Customer Service at +39 0239195096 or send an email to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 5%; Customs Duties: 10%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Hong Kong

Mohd regularly delivers throughout Hong Kong, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Hong Kong, standard shipping requires 4-9 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-40 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Singapore

Mohd regularly delivers throughout Singapore, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Singapore, standard shipping requires 4-9 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-40 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

"Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 8%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom."

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to other Asian countries

Mohd regularly delivers throughout Asia, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Asia, standard shipping requires 5-11 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-50 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

EUR 1 Certificate

The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. Mohd provides the necessary documentation to ensure seamless access to these advantages.

For further information, please contact our Customer Service at +39 0239195096 or send an e-mail to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment.

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

For further information, contact our Customer Service at +39 0239195096 or send an email to [email protected]. By reaching out to our Customer Service, the buyer can opt to pay customs clearance costs through Mohd. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: "Goods accepted subject to checking".

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to the United Arab Emirates

Mohd regularly delivers throughout the United Arab Emirates, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In the United Arab Emirates, standard shipping requires 4-7 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 40 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 5%; Customs Duties: 5%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Australia

Mohd regularly delivers throughout Australia, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Australia, standard shipping requires 6-12 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 40 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 10%; Customs Duties: 5%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.


*Notes:
The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.
The information presented is based on the European Commission website as of September 2023.
Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to China

Mohd regularly delivers throughout China, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In China, standard shipping requires 6-12 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 40 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 13%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:
The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.
The information presented is based on the European Commission website as of September 2023.
Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Israel

Mohd regularly delivers throughout Israel, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Israel, standard shipping requires 4-7 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 40 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

EUR 1 Certificate

The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. Mohd provides the necessary documentation to ensure seamless access to these advantages.

For further information, please contact our Customer Service at +39 0239195096 or send an e-mail to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 17%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Japan

Mohd regularly delivers throughout Japan, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Japan, standard shipping requires 5-11 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-50 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 10%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:
The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.
The information presented is based on the European Commission website as of September 2023.
Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Lebanon

Mohd regularly delivers throughout Lebanon, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Lebanon, standard shipping requires 6-12 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 10-15 days.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

EUR 1 Certificate

The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. Mohd provides the necessary documentation to ensure seamless access to these advantages.

For further information, please contact our Customer Service at +39 0239195096 or send an e-mail to [email protected].

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 11%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].

Shipping to Taiwan

Mohd regularly delivers throughout Taiwan, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.

Standard shipping

Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.

In Taiwan, standard shipping requires 5-11 working days from the actual availability of the products.

For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, Mohd will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-50 days depending on the destination.

Shipping costs and options are always displayed at checkout.

Notes:

The indicated days do not include weekends, long weekends, and holidays.

For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.

Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.

The specified number of days refers exclusively to working days from Monday to Friday.

Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.

Sea shipments

For bulkier products and destinations for which air shipping may be expensive, Mohd provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.

Customs clearance operations and costs

Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.

Mohd will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 5%; Customs Duties: 0%).*

Mohd holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.

*Notes:

The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.

The information presented is based on the European Commission website as of September 2023.

Upon request, the buyer can opt to pay customs clearance costs through Mohd. In this case, please contact our Customer Service at +39 0239195096 or send an email to [email protected]. This option is not available for orders collected directly from a Mohd warehouse or showroom.

Home delivery and packaging disposal

For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly, such as kitchens, cabinets, or wall units (excluding electrical and plumbing connections).

For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.

Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +39 0239195096 or via email at [email protected].

How are delivery times calculated?

Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.

To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.

For instance, a product not listed as in stock, with an availability time of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.

If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +39 0239195096 or by emailing [email protected].

For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.

Damage during transport

Mohd delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.

Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.

What should you do if one or more products have been damaged during transport?

If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.

Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website's order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.

For additional information, please reach out to our Customer Service at +39 0239195096 or send an email to [email protected].

Dispute resolution

A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.

Pickup from our warehouse

Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.

RIGHT OF WITHDRAWAL

In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.

If you wish to proceed with the right of withdrawal, the product must be returned under the customer's responsibility and at their own expense (including customs charges) at Mohd's main warehouse [Mollura & C. S.p.A. Via Nino Martoglio, snc 98040 Torregrotta (ME) Italy].