Shipping and Delivery Worldwide
Mohd delivers regularly worldwide and offers different type of options and services, from standard delivery to inside delivery and installation too.
The standard delivery is door to door, at ground floor, to street level and is made by express couriers as DHL, UPS or FEDEX and it takes about 4-8 working days for the delivery worldwide and, once the product is shipped, the client will receive the tracking number to follow the shipment progress.
In case of bulky order and/or fragile products, the shipping is made by specialized couriers and the delivery time can change based on size and exact destination of the order and anyway, it takes normally around 6-12 working days once the order is placed and can take some days more, if there are very fragile products, such as marbles tables, big mirrors or, everything needing a special care. In these cases, Mohd will take care to make the right wooden crate and, for this reason, the delivery time can require some more days, normally 2 or 3 days.
Please note that delivery dates do not include holidays and extended holidays. For out of stock products, waiting times do not include days from August 1 to August 27, while for in stock products shipments occur regularly with the exception of 14/15/16 August.
Floor delivery and haul away of debris
In some areas, some dedicated services are not available.
Delivery time: how to calculate it?
Depending on the size and the destination of the order, the delivery time may vary. Once the order is placed, the average availability time of each item is indicated in the product description section.
For the calculation of the delivery time, is necessary to add to the average availability time the estimated shipment days with a standard courier or specialized courier, based on the destination and the size of the order.
For example, a product not indicated as in-stock, with a 2-3 weeks availability time, will be in our logistics within a maximum of 3 weeks from the order confirmation. Once the product has been stocked in our warehouses, standard shipping time will be calculated with expected delivery within 5 working days.
Products purchased in the same order are usually shipped all together. However, depending on the customer’s need, it is possible to arrange separate shipping by contacting our Customer Service, by calling +39.090.6258945 or sending an email to [email protected].
Please note that, if possible, in-stock products will be delivered the very same day of your order; the other items will be sent out as soon as they are delivered to our warehouse.
We also provide ship transport by sea cargo for voluminous packages. The estimated transit time is about 2-6 weeks and may vary according to destination.
Delivery cost, duties and taxes
With regards to delivery cost, for the most part of products in our catalogue, standard delivery is free. On the other side, for big volume products, we may ask for an extra charge that is shown in the product page and at the checkout process. With regard to custom duties and fees and local taxes (VAT), when owed, our courier's customs broker will contact you by phone or email as soon as the goods arrive to inform you about the amount and payment methods, providing step by step assistance.
It's buyer's responsibility to pay customs duty. The shipping cost we provide does not include customs duty (import taxes) and clearance charges in the final destination. Customers will have to pay them prior to the delivery of their package or at the time of the delivery.
Damage in transit
By providing worldwide deliveries, Mohd is aware of the packaging and operational management operations needed to guarantee a smooth delivery of products. However, damages in transit can happen, so we ask you to please check the products very carefully.
- ● What to do in case some product(s) got damaged in transit?
Upon receiving the order, if it has been damaged, we recommend you to not accept the damaged goods or sign the delivery slip with the note "product damaged/broken".
Please inform the carrier as well as our Customer Service immediately in written form about the damages within 4 days upon receipt. You can write an email to [email protected].
- ● What to do if you have accepted the damaged goods?
In this case, we kindly ask you to send us an email with your invoice number and pictures of the damage so that we can send a damage report for our insurance. At the same time, we will arrange the return of the goods with you.
Alternative dispute resolution
Since 15 February 2016 a new online platform launched by the European Commission is available to help consumers and traders solve online disputes over both domestic and cross-border online purchases. To access the Online Dispute Resolution (ODR) platform click on the following link: www.ec.europa.eu/consumers/odr
Pick up from our warehouse
In addition, pickup service at the warehouse is available. In this case, it will be the customers’ care to arrange the shipping, while Mohd will assist with the administrative formalities and documentation.
Shipping in South Korea: Free Trade Agreement (FTA)
Mohd has obtained a special certification that facilitate the delivery of products to South Korea, in a more accessible way.
Indeed, thanks to the FTA, customers in South Korea will not due any customs duty for all those products that are produced in the European Union, provided that the origin of these products is declared in the invoice.
Shipping in Canada: Comprehensive economic and trade agreement (CETA)
Additional certification is the one regarding the shipment of products to Canada, the so-called CETA, a commercial agreement with Canada, which allows more simplified procedures in the export of products, and represents an advantage for customers in Canada for what concerns the customs duties.
Shipping in some European countries: EUR 1
EUR 1 is a commercial agreement agreed with many countries, thanks to which customers may obtain great advantages and benefits on customs duties.