Shipping and Delivery Worldwide

Mohd delivers regularly worldwide and offers different type of options and services, from standard delivery to inside delivery and installation too.

Standard delivery
The standard delivery is door to door, at ground floor, to street level and is made by express couriers as DHL, UPS or FEDEX and it takes about 8 working days for the delivery worldwide and, once the product is shipped, the client will receive the tracking number to follow the shipment progress.

In case of bulky order and/or fragile products, the shipping is made by specialized couriers and the delivery time can change based on size and exact destination of the order. Mohd will take care to make the right wooden crate and, for this reason, the delivery time can require some more days, normally 2 or 3 days.

Please note that delivery dates do not include holidays and extended holidays. For out of stock products, waiting times do not include days from August 1 to August 27, while for in stock products shipments occur regularly with the exception of 14/15/16 August.

Floor delivery and debris remouval and disposal
In some areas, some dedicated services are not available.

To receive more information, please contact our Customer Service, by calling +39 02 39195096 or sending an email to [email protected].

Delivery time: how to calculate it?

Depending on the size and the destination of the order, the delivery time may vary. Once the order is placed, the average availability time of each item is indicated in the product description section.

For the calculation of the delivery time, is necessary to add to the average availability time the estimated shipment days with a standard courier or specialized courier, based on the destination and the size of the order.

For example, a product not indicated as in-stock, with a 2-3 weeks availability time, will be in our logistics within a maximum of 3 weeks from the order confirmation. Once the product has been stocked in our warehouses, standard shipping time will be calculated with expected delivery within 8 working days.

Products purchased in the same order are usually shipped all together. However, depending on the customer’s need, it is possible to arrange separate shipping by contacting our Customer Service, by calling +39 02 39195096 or sending an email to [email protected].

Whenever possible, products that are already in stock will be shipped the same day of your order; other items will be shipped as soon as they reach our warehouse.   

Ship transportation

We also provide ship transport by sea cargo for voluminous packages. The estimated transit time is about 4-8 weeks and may vary according to destination.

For more information, please contact our Customer Service, by calling +39 02 39195096 or sending an email to [email protected].

Delivery cost, duties and taxes

For all products in the catalog, shipping costs vary depending on the size of the purchased products and the destination of the order. On the other side, for big volume products, we may ask for an extra charge that is shown in the product page and at the checkout process. With regard to custom duties and fees and local taxes (VAT), when owed, our courier's customs broker will contact you by phone or email as soon as the goods arrive to inform you about the amount and payment methods, providing step by step assistance.

It's buyer's responsibility to pay customs duty. The shipping cost we provide does not include customs duty (import taxes) and clearance charges in the final destination. Customers will have to pay them prior to the delivery of their package or at the time of the delivery.

For any further information, please contact our Customer Service calling +39 02 39195096 or sending an email to [email protected].

Damage in transit

By providing worldwide deliveries, Mohd is aware of the packaging and operational management operations needed to guarantee a smooth delivery of products. However, damages in transit can happen, so we ask you to please check the products very carefully.

• ● What to do in case some product(s) got damaged in transit?

Upon receipt of the order, if an item has been damaged, we advise you not to accept the damaged goods or alternatively to sign the delivery note with the text "damaged/broken product" briefly describing the damage found. Please immediately inform the carrier and our Customer Services department of the damage in writing within 5 days of receipt by sending an e-mail to [email protected] or alternatively by accessing the dedicated order area and reporting the claim. The product to be replaced must be carefully stored in its original packaging. More details are available on the Warranty and Claims page.

• ● What to do if you have accepted the damaged goods?

In this case, we kindly ask you to send us an email with your invoice number and pictures of the damage so that we can send a damage report for our insurance. At the same time, keep the goods safe until we will arrange the return with you.

For further information or for some special request, please contact our Customer Service calling +39 02 39195096 or sending an email to [email protected].

Alternative dispute resolution

Since 15 February 2016 a new online platform launched by the European Commission is available to help consumers and traders solve online disputes over both domestic and cross-border online purchases. To access the Online Dispute Resolution (ODR) platform click on the following link: www.ec.europa.eu/consumers/odr

Pick up from our warehouse

In addition, pickup service at the warehouse is available. In this case, it will be the customers’ care to arrange the shipping, while Mohd will assist with the administrative formalities and documentation.

Special notes

Shipping in South Korea: Free Trade Agreement (FTA)

Mohd has FTA certification. Indeed, customers in South Korea will not due any customs duty for all those products that are produced in the European Union.

Shipping in Canada: Comprehensive economic and trade agreement (CETA)

A commercial agreement with Canada, the so-called CETA, which allows more simplified procedures in the export of products, and represents an advantage for customers in Canada for what concerns the customs duties.

Shipping in some European countries: EUR 1

EUR 1 is a commercial agreement agreed with many countries, thanks to which customers may obtain great advantages and benefits on customs duties.