Shipping and Delivery in Switzerland
Mohd delivers regularly in Switzerland and offers different type of options and services, from standard delivery to inside delivery and installation too.
The standard delivery is door to door, at ground floor, to street level and is made by Express couriers as DHL, UPS or FEDEX and it takes about 3-5 working days depending on the destinations in Switzerland, once the product is shipped, the customer will receive the tracking number to follow the shipment progress.
Regarding standard delivery in Switzerland, there are different charges depending on the products purchased:
- For Accessories, Kitchen accessories and Lighting products, standard delivery is free for orders above €180.
- For Furniture products, standard delivery is free for orders above €290.
Please note that for bulky orders, standard delivery may not be free.
In case of bulky order and/or fragile products, the shipping is made by specialized couriers and the delivery time can change based on size and exact destination of the order and anyway, it takes normally around 5-10 working days once the order is placed and can take some days more, if there are very fragile products, such as marbles tables, big mirrors or, everything needing a special care. In these cases, Mohd will take care to make the right wooden crate and, for this reason, the delivery time can require some more days, normally 2 or 3 days.
Please note that delivery dates do not include holidays and extended holidays. For out of stock products, waiting times do not include days from August 1 to August 27, while for in stock products shipments occur regularly with the exception of 14/15/16 August.
Floor delivery and haul away of debris
In addition, Mohd offers installation service. You can ask for an extra assembly service, extended to special furniture, such as kitchens, wardrobes or any other product that needs installation.
For some of these products, the customer will find all the information about costs and terms in the product page and at the checkout process.
Anyway, this service is available upon request and will be calculated based on the type of products and the accessibility to the apartment.
Delivery time: how to calculate it?
Depending on the size and the destination of the order, the delivery time may vary. Once the order is placed, the average availability time of each item is indicated in the product description section.
For the calculation of the delivery time, it is necessary to add to the average availability time the estimated shipment days with a standard courier or specialized courier, based on the destination and the size of the order.
For example, a product not indicated as in-stock, with a 2-3 weeks availability time, will be in our logistics within a maximum of 3 weeks from the order confirmation. Once the product has been stocked in our warehouses, standard shipping time will be calculated with expected delivery within 5 working days.
Products purchased in the same order are usually shipped all together. However, depending on the customer’s need, it is possible to arrange separate shipping by contacting our Customer Service, by calling +39.090.6258945 or sending an email to [email protected].
Please note that, if possible, in-stock products will be delivered the very same day of your order; the other items will be sent out as soon as they are delivered to our warehouse.
Delivery cost, duties and taxes
With regards to delivery cost, for the most part of products in our catalogue, standard delivery is free. On the other side, for big volume products and for critical or very particular destinations (like historical centres with traffic restriction), we kindly ask you to contact our Customer Service, in order to guarantee the best service.
Regarding duties and taxes, for the 95% of products in our catalogue there are no duties in Switzerland and customers will pay only local taxes (VAT) that amount to 7,7%.
Once the product arrives at the custom, our courier will manage all the custom operations.
Damage in transit
By providing worldwide deliveries, Mohd is aware of the packaging and operational management operations needed to guarantee a smooth delivery of products. However, damages in transit can happen, so we ask you to please check the products very carefully.
- ● What to do in case some product(s) got damaged in transit?
Upon receiving the order, if it has been damaged, we recommend you to not accept the damaged goods or sign the delivery slip with the note "product damaged/broken".
Please inform the carrier as well as our Customer Service immediately in written form about the damages within 4 days upon receipt. You can write an email to [email protected].
- ● What to do if you have accepted the damaged goods?
In this case, we kindly ask you to send us an email with your invoice number and pictures of the damage so that we can send a damage report for our insurance. At the same time, we will arrange the return of the goods with you.
Alternative dispute resolution
Since 15 February 2016 a new online platform launched by the European Commission is available to help consumers and traders solve online disputes over both domestic and cross-border online purchases. To access the Online Dispute Resolution (ODR) platform click on the following link: www.ec.europa.eu/consumers/odr
Pick up from our warehouse
In addition, pickup service at the warehouse is available. In this case, it will be the customers’ care to arrange the shipping, while Mohd will assist with the administrative formalities and documentation.